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Frequently Asked Questions

General Questions

We offer a wide range of ready-to-eat meals to cater to various tastes and dietary preferences. Our menu includes options such as: Mushroom Soup with Fresh Herbs, Chicken & Potato Curry with White Rice & Sambal, Ayam Masak Merah with White Rice, Nasi Lemak with Chicken Rendang & Sambal, Spaghetti Bolognese with Chicken, Spaghetti Mushroom with Truffle & Cream Sauce. In addition to ready-to-eat meals, MY CHEF FOOD also provides a diverse selection of convenient sauces. These include: Instant Rendang Paste, Instant Curry Paste, Instant Ayam Masak Merah Paste, Instant Sambal Paste, Instant Nyonya Steamed Fish Sauce, Instant Fish Curry Paste, Instant Asam Pedas Paste, Instant Tom Yam Paste, Instant Salted Egg Yolk Sauce, Instant Nyonya Curry Paste.
No, you can rest assured that our products are free from these additives.
Our products boast an impressive 18-month shelf life even without refrigeration. This remarkable longevity is made possible thanks to the advanced retort technology available at My Chef Food Industries.
We advise you to adhere to the reheating guidelines provided on the packaging. To enhance the taste, you have the option to reheat the ready-to-eat meals either by using a microwave or by simmering them in boiling water for approximately 3 minutes.
We are HALAL certified, guaranteeing that none of our products include pork-related ingredients or additives. Additionally, we hold MeSTI certification, which underscores the quality and safety of our products. In food processing, we also employ the advanced retort technology to ensure that our products can have a long shelf life of 18 months without the need for refrigeration.

Retort Technology

Retort technology is a food preservation method commonly used in the food industry to extend the shelf life of various food products. It involves the use of airtight containers, typically metal cans, to heat food to a high temperature under pressure. This process helps destroy harmful microorganisms, enzymes, and bacteria that can cause spoilage and food-borne illnesses, while also retaining the nutritional value, flavour, and texture of the food.
The retort technology works by first placing the food products into airtight containers, which can be made of cans, jars or pouches. The airtight containers are then seal to prevent air and contaminants from entering. The sealed containers are loaded into a retort chamber, which is a specialised industrial pressure cooker. Steam or hot water is used to raise the temperature within the chamber to a level that is sufficient to kill bacteria, yeast, moulds, and other pathogens in the food. In the meantime, the retort chamber is also pressurised to ensure that the high temperature is maintained consistently throughout the cooking process. The combination of heat and pressure is essential for achieving thorough sterilisation. After the food has been heat-processed, the retort chamber is cooled rapidly to prevent overcooking and to preserve the quality of the food.
The utilization of retort technology has extended the shelf life of our food products to an impressive 18 months, eliminating the necessity for refrigeration or freezing. This cutting-edge technology also significantly reduces the loss of flavor, color, and nutritional content in our food products compared to alternative preservation methods. Remarkably, retort pouches are either ready-to-eat or demand minimal preparation, enhancing convenience and saving time for consumers. Furthermore, the high-temperature processing achieved through retort technology effectively eliminates harmful microorganisms, thereby lowering the likelihood of foodborne illnesses.

Wholesale & Business Partnerships

MY CHEF FOOD is pleased to inform you that we do offer wholesale pricing for businesses and retailers. To get detailed information about our wholesale pricing, terms and conditions, as well as to discuss potential business partnerships, please feel free to contact us at either 011-1072 9818 or 011-1073 9818, or alternatively, you can reach us via email at mycheffood22@gmail.com. We will provide you with the most up-to-date and specific information based on your needs and requirements.
MY CHEF FOOD is open to exploring potential partnerships and collaborations with other companies. If you are interested in discussing partnership opportunities or have any specific proposals in mind, please don't hesitate to reach out to us. We can explore how our organisations can work together for mutual benefit and success.

Customer Support

Our customer support team is readily available for your convenience. You can get in touch with us through WhatsApp using either of these numbers: 011-1072 9818 or 011-1073 9818. Alternatively, feel free to drop us an email at mycheffood22@gmail.com. Should you have any inquiries or require assistance, you can also leave us a message on our "Contact Us" page, which can be found at this link: https://mycheffood.com/en/page/951442/contact-us. We will make it a priority to respond to your queries promptly. Thank you for choosing us!
For information regarding our return or refund policy in case of issues with products, please refer to "Return/Refund Policy" page at https://mycheffood.com/en/page/951432/return-policy.

Ordering & Shipping

If you're interested in any of our products, simply click on your chosen product and select the desired variation and quantity according to your needs. Once you've made your selections, click the 'ADD TO CART' button. A pop-up notification will confirm that your items have been successfully added to your cart. To review your order, scroll to the uppermost part of the webpage, where you'll find a small cart icon in the upper right corner. Click on it to confirm your order. Then, proceed to the checkout by clicking 'PROCEED TO CHECKOUT' and review your order summary. If you have a discount voucher, you can select it and input a promo code or redeem member points if you have any. If not, click 'PROCEED TO CHECKOUT' again to provide your shipping information. If you're already a member, please remember to enter your member account password and confirm it to earn points for your purchase. If you're not a member yet, simply create a password and confirm it to register. Next, click the 'DETAILS CONFIRM' button to choose your preferred shipping option. Then, click 'PROCEED TO PAYMENT,' review your shipping address once more, and click 'MAKE PAYMENT.' You will be directed to the checkout page to complete your payment. We currently support payments through credit card, online banking, and e-Wallet Pay. Thank you for your support!
MY CHEF FOOD offers three shipping choices, specifically DHL and J&T for customers in West Malaysia exclusively, and PosLaju for those in East Malaysia exclusively. The shipping cost may vary for each order, as it is contingent upon the quantity and weight of the items being purchased.
Click here for further enquiries!